Microsoft Dynamics CRM
Microsoft Dynamics CRM (i.e. Customer Relationship Management) is a comprehensive solution for building and managing the relations with customers. The solution is built on a web application that provides all the functions and supports processes that are important to a full-value work with customers.
MS CRM is a complex system, which means that it covers the processes beginning with selection of the customer segment and subsequent speaking to customers and organizing the acquisition meetings up to the contract conclusion and subsequent implementation, sale or managing the project. Also the marketing is an important part of Microsoft CRM.
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