Long-term satisfaction with the system CRM Leonardo? Absolutely!

News 2012

Východoslovenská energetika, a.s. (VSE) is an energy company that provides comprehensive services related to the take-off of electricity. In the year 2003 it became a part of the German energy group RWE, one of the leading energy companies in Europe.

VSE already for 5 years has been using a sophisticated CRM information system Leonardo Multiutility from D3Soft company, which covers a range of corporate processes that are specific to the utility companies. In particular the processes of care for key customer - processing of essential customer data (contact data, activities, contracts, tenders) for both the sector of gas and electricity.

Information System CRM Leonardo is fully integrable with other subsystems. In the VSE company we managed to link the Leonardo CRM system with the SAP information system, namely through XI and the management tools Risk and Portfolio that are used in VSE company. Thus customer has the relevant information from all the information systems in one place. We provide customers with a constant development of the CRM Leonardo system by their request.

VSE is a satisfied long-term user of CRM Leonardo Multiutility. Since the introduction of the CRM system the company has increased the efficiency in management of KAM and AM. There has been reached an overall promotion of a uniform approach towards customer services and unification of information related to individual customers in one place.

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Mgr. Lenka Svrčinová

Head of Strategic Products

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